Text: J.D. Power just announced mitsubishi motors customer service ranks first among 18 mass-market brands. Let us show you how we deliver on this award-winning promise! #1 in customer satisfaction for dealer service among mainstream brands and SUV / Minivan owners in the J. D. Pwer 2023 U.S. Customer Service Index (CSI) Study. Kunes Madison.

Experience the BEST Dealer Service at Kunes Mitsubishi of Madison

Published on Mar 9, 2023 by Talia Mushinsky

For the first time in the 43-year history of the J.D. Power U.S. Customer Service Index (CSI) Study, Mitsubishi Motors North America, Inc. (MMNA) ranked first in the mass-market segment in the annual study of customer satisfaction at new-vehicle dealerships. Announced today, 2023 CSI results have Mitsubishi scoring highest among 18 mass-market brands, and second overall. Mitsubishi’s 2023 CSI score of 884 was 14 points higher than its nearest rival, and represented a 30-point year-over-year improvement, the greatest among all mass market brands!


The annual J.D. Power U.S. CSI Study examines customer satisfaction with maintenance and repair service at new-vehicle dealerships. Owners of one to three-year-old vehicles are surveyed regarding their most recent dealership service experience for both in-warranty and customer-pay service work. The study examines satisfaction in five measures of service experience – Service Initiation, Service Advisor, Service Facility, Vehicle Pick-up and Service Quality – to calculate Overall CSI scores.


Read the full press release from Mitsubishi Motors


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